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Solutions | Loyalty

Partners

Sharing loyalty programs with other companies is easier when you have the right tools.

Partners can have two roles on a Loyalty Program:

  • Participate to provide benefits for the members. The member earn point by performing activities through partners.
  • Participate to provide products or services that a member can buy with points.

Partners management module allows to define a hierarchy for partners, up to three levels (Groups, chains, shop).

Points for the customer are to be charged in each account according to the file to be received from each partner.

Partners have a private portal where they can manage all the campaign offers and coupons associated with their businesses. They will also have acces to dashboards and KPIs on their portal.
These funcionalities can also be provided through integration APIs.

General features

Loyalty promotor

We consider partners to companies that can work with the Loyalty promotor

Partners module background
Partners module

Extended information or detail to explain the functionality of the module

  • In this module location hierarchy can be defined for each partner (Group, chain, shop). This hierarchy can be used for specific accrual rules on program management and also in the promotions modules.
  • Specific activities can be defined for each partner for using on accrual rules. (Ex: New activity “Download partner app” give you 2000 extra points).
  • Rewards catalog for redemption (on the platform or external catalogs are supported).
  • Integration with external modules for Earning tables to simplifying accrual rules definition.
  • Integration with external modules for Redemption tables to simplifying prices calculation.
  • APIs (both online and batch processes are available).
    • Activities (include different transactions and events or specific activity for a partner). Everilion’s platform processes all the activities in real time, so all the benefits are immediately reflected.
    • Redemptions from partners
    • Enrollment from partners
    • Partners can have a private portal where they can manage all the campaign offers and coupons associated with their businesses. They will also have access to dashboards and KPIs on their portal

Cross modules

Partners cross modules background
Partners Cross Modules

Administration

  • Everilion has a web portal for BackOffice, it has secure access and role based where the configuration of the features can be managed.

Loyalty Core

  • a powerful rule engine that supports external events. In addition that the commonly used payment transactions, other kind of events can trigger the loyalty actions.

Enrolment

  • everilion platform provides APIs to make an enrollment for members of a Loyalty Program. These interfaces allow several systems and applications to enroll members from their favorite channels.

Notifications

  • The platform allows to send notifications (push, SMS, eMail) according to the defined rules.

Catalogue

  • The loyalty programs can be integrated with third party catalogues where different benefits (points, discounts or coupons) can be used.

Membership

  • everilion supports the definition of multilevel programs (tiers). Each level defines some specific rules that the customer have to achieve in order to pass to the next level.

Customer service

  • This module provides a 360º vision of the customer in order to the customer services attend them appropriately.

Monitoring & reporting

  • The solution offers reports with Microsoft Reporting Services, dashboards with Microsoft Power BI and flat file export.

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